Features
Everything you need to run telecalling
From the first ring to closed-won — monitor, measure and coach your team, all from one dashboard.
See every call, the moment it happens
Live, accurate counts of incoming, outgoing, missed, rejected and never-attended calls — sliced by agent, day, hour and number. No manual logging, no guesswork.
- Connected vs missed vs rejected, per agent
- Hourly & day-wise trends
- Unique-client and connect-rate metrics
- Working-hours & idle-time analysis
Incoming
Outgoing
Missed
Connected
Recordings, matched to the right call — automatically
Recordings upload from the agent app and link to the exact call with a confidence engine that handles long calls, dual-SIM and OEM naming quirks. Play, pin or download from the panel.
- Auto-linking (even for long calls named at hang-up)
- In-panel playback with 0.5×–2× speed
- Pin important calls for review
- Per-month / per-employee export
Client · Delhi
Client · Pune
Client · Jaipur
Coach on real numbers, not opinions
Compare employees on connect rate, talk time and working hours side by side. Drill into any agent's day to spot exactly where deals slip.
- Employee & team reports
- Connect-rate leaderboards
- Never-attended & not-picked reports
- Compare employees over any date range
Connect rate by employee
Every number becomes a client card
Full call history, notes and outcomes for each client — with reusable note templates so agents log context in one tap.
- Client & lead reports with full history
- Call-note templates
- Pinned call logs
- Exclude internal / test numbers
+91 98765 43210
12 calls · last: 2d ago
A built-in CRM your callers actually use
Turn every call into a managed lead. A visual pipeline with configurable stages, a disposition on each call, owner assignment, and callback reminders that ping the agent the moment a follow-up is due.
- Visual lead pipeline (stages you configure)
- Call dispositions & outcomes per call
- Callback reminders with real-time notifications
- Add leads manually or auto-capture from calls
- Assign leads to agents; deal value & sources
Ramesh Kumar
₹0
Priya Shah
₹25k
Anil Verma
₹80k
Control who sees what — down to the feature
Granular, role-based access so admins manage the workspace, managers coach their team, and agents see only their own. Hierarchical settings apply org-wide.
- Roles: admin, manager, agent
- Per-feature permissions
- Hierarchical org/user/device settings
- Audit log of every change
And much more
Little things that add up
Background sync
Calls & recordings flow automatically.
Android agent app
Install, pair with an org code, done.
Excel exports
Employee & client reports to Excel.
Employee tags
Group and filter your team.
Note templates
One-tap call outcomes.
Powerful filters
By date, tag, type, duration.
Lead reminders
Never miss a scheduled call.
Call dispositions
Tag every call outcome.
Lead pipeline
Move deals across stages.
Auto lead capture
Turn called numbers into leads.
Fast search
Find any client or number instantly.