Terms of Service

In these Terms, unless the context requires otherwise:

• “NodCall”, “Service” or “Software” means the NodCall cloud platform, its web dashboard, the NodCall agent application for Android, associated APIs, media and documentation, and any updates to them.
• “Edunod”, “we”, “us” or “Licensor” means Nikhil Kumar, a sole proprietor operating under the trade name “Edunod / NodCall”, the owner and operator of NodCall, with a principal place of business at Ashok Nagar, Delhi, India.
• “You”, “Customer” or “Client” means the individual or organization that subscribes to, installs, accesses or uses the Service, including any entity you represent.
• “Intellectual Property Rights” means all patents, copyrights, trademarks, trade names, service marks, domain names, database rights, trade secrets, know-how, source code, designs and all other proprietary rights, whether registered or unregistered, anywhere in the world.
• “Confidential Information” means any non-public business, technical or personal information disclosed by one party to the other in connection with the Service, including call recordings and call data.

This is a legally binding agreement between you and Edunod. It is an electronic record under the Information Technology Act, 2000 and does not require a physical or digital signature.

By creating an account, subscribing, installing the agent app, or otherwise accessing or using NodCall, you confirm that you are authorised to accept these Terms — on your own behalf and on behalf of any organization you represent — and that you agree to be bound by them. If you do not agree, do not use the Service.

These Terms, together with our Privacy Policy and any plan or order you select, form the entire agreement between us and supersede any prior understanding on the same subject.

Subject to your compliance with these Terms and payment of applicable fees, Edunod grants you a limited, non-exclusive, non-transferable, revocable licence to access and use NodCall for your own internal business purposes for the duration of your subscription.

NodCall is licensed to you, not sold. All rights not expressly granted here are reserved by Edunod. You may not sublicense, resell, rent, lease, or otherwise make the Service available to any third party except as expressly permitted in writing by us.

• We may offer a free trial so you can evaluate NodCall before subscribing. The trial is intended for business evaluation only.
• If we detect misuse of the trial — for example, repeated registrations from the same number or device — we may suspend or terminate the trial account immediately and without notice.
• Your subscription begins on the date you activate a paid plan and continues for the term you select (for example, monthly, quarterly or annual). Unless either party gives notice, subscriptions renew for successive periods of the same length.
• Either party may choose not to renew by giving written notice at least 30 days before the end of the then-current term.
• We may adjust plan pricing from time to time. Changes apply from your next renewal; existing paid terms are honoured at the rate you paid.

• Fees are those shown for the plan you select at the time of purchase, exclusive of applicable taxes, which are charged additionally as per law.
• Payments may be made via supported online payment methods and gateways authorised under Indian law. Any processing charges levied by the payment provider are payable by you.
• Payments made through a third-party gateway are subject to that provider's terms. We are not responsible for delays, errors or fraud in payment processing that are outside our reasonable control.
• We may suspend or restrict access to the Service in the event of non-payment or delayed payment. Late payment may attract charges as stated in your plan or order.

Because a free trial is available for you to evaluate the Service in full before paying, subscription fees are non-refundable once paid. By subscribing, you confirm that you have evaluated NodCall against your requirements.

You may cancel your subscription at any time; cancellation stops future renewals but does not entitle you to a refund for the current term. You agree not to initiate a chargeback or payment dispute contrary to this clause.

You agree that you will not, and will not permit others to:

• copy, modify, translate, reverse-engineer, decompile, disassemble or create derivative works from the Software, except as permitted by law;
• remove, obscure or alter any NodCall branding, logos or proprietary notices, or add your own branding to the Software without our written consent;
• attempt to gain unauthorised access to, tamper with, or alter the configuration of our production systems, or request root/server credentials;
• use the Service to violate any law, infringe any rights, or in a way that could harm the Service or other users;
• share account credentials with unauthorised persons or use the Service beyond the scope of your licence.

You are responsible for ensuring that your employees, agents and other users are made aware of and comply with these Terms, and that your use of call tracking and recording is lawful in your jurisdiction and disclosed to those affected as required by law.

All Intellectual Property Rights in NodCall — including its software, source code, databases, design, and documentation, and any copies, updates or modifications — are and remain the exclusive property of Edunod. You receive only the limited licence expressly set out in these Terms and acquire no ownership interest in the Service. You will not challenge our ownership of these rights.

Each party will keep the other party's Confidential Information in confidence and will not disclose it to any third party without prior written consent, except as necessary to perform its obligations under these Terms or as required by law.

We will handle your call data and recordings solely to provide and support the Service (including backups) and will not transfer them to third parties except as agreed with you or required by law. Each party will ensure its personnel with access to Confidential Information are bound by equivalent obligations.

We follow reasonable security practices to protect your data, consistent with applicable rules under the Information Technology Act, 2000. Our practices include access controls, staff confidentiality obligations, and prompt intimation to affected customers in the event of a material security breach.

You acknowledge that no system is completely secure. To the extent permitted by law, we are not liable for losses arising from security incidents outside our reasonable control. You remain responsible for maintaining your own backups. Please see our Privacy Policy for how we handle personal data.

These Terms remain in force for the duration of your subscription and any renewals. Either party may terminate as provided here or for material breach that remains uncured after reasonable written notice.

On termination or expiry: (a) all licences end and you must stop using the Service; and (b) you are responsible for exporting your data and reports within 60 days. Call recordings remain available for 7 days after expiry. After the retention window, account data may be permanently deleted, and Edunod is not responsible for data you have not exported.

Trial accounts that do not convert to a paid plan, and expired subscriptions that are not renewed, may have their data deleted after the applicable retention periods.

We will provide the Service in a professional manner and in line with reasonable industry practice, and will make commercially reasonable efforts to remedy verified defects during your subscription.

Except as expressly stated, the Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all other warranties, whether express or implied, including fitness for a particular purpose and uninterrupted or error-free operation. We are not responsible for issues arising from your networks, devices, third-party services, or security breaches outside our control.

To the maximum extent permitted by law, Edunod's total aggregate liability under these Terms will not exceed the amount actually paid by you in the invoice immediately preceding the event giving rise to the claim. In no event will we be liable for any indirect, incidental, special or consequential damages, including loss of profits, business interruption, or loss of or damage to data, however caused. Nothing here limits liability that cannot be excluded by law.

Each party will indemnify and hold the other harmless from third-party claims to the extent arising from its own breach of these Terms, negligence, wilful misconduct, or violation of law. You additionally agree to indemnify us against claims arising from your use of the Service, including any dispute with your employees or contacts regarding call tracking or recording, given our role as a software provider only.

These Terms are governed by the laws of India. The parties will first attempt to resolve any dispute amicably. Failing that, the dispute will be referred to arbitration by a sole arbitrator (or a panel of three where the parties cannot agree on one) under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Delhi, India, and proceedings will be conducted in English.

Subject to arbitration, the courts at Delhi, India will have exclusive jurisdiction.

Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including internet or infrastructure outages, API failures, power failures, strikes, natural disasters, pandemics, or acts of government. Performance is excused for so long as such events continue.

• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them to a successor on substantially similar terms.
• Severability. If any provision is held invalid, the remaining provisions continue in effect.
• Waiver. Failure to enforce any right is not a waiver of it.
• Notices. Notices must be in writing and may be sent by email to the addresses on record; email notices are effective when sent.
• Communication. We may contact you about service, support, feedback and updates via email, messaging or notices posted in the app.
• Publicity. Neither party will use the other's name or marks in marketing without prior consent.
• Non-solicitation. During the term and for 12 months after, neither party will solicit the other's personnel involved in this engagement without written consent.
• Survival. Clauses that by their nature should survive termination — including confidentiality, IP, payment, indemnity and limitation of liability — will do so.
• Entire agreement. These Terms are the complete agreement between us on this subject.

NodCall provides call intelligence for telecalling teams, including the following modules and capabilities:

• Employee management and pairing of Android agent devices
• Call log monitoring — incoming, outgoing, missed, rejected and never-attended calls
• Call analytics — connect rate, talk time, working hours and unique-client metrics
• Call recording synchronisation, playback and export
• Employee and client/lead reports, including never-attended and not-picked-up reports
• Call-note templates, pinned call logs and number exclusion
• Role-based access, hierarchical settings and audit logging
• Excel exports and (on eligible plans) API access for integrations

Features available to you depend on the plan you select. We may add, change or deprecate features over time.

Support is provided by Edunod via email and phone on working days (Monday–Friday), 9:00 AM to 7:00 PM IST.

If you have any grievance or complaint regarding the Service — including suspension, termination or blocking of your subscription — please contact our Grievance Officer at hello@edunod.com with the relevant details, and we will work to resolve it in accordance with applicable law.